Case study 09/08/2019

Leaving a sour taste in the mouth

Leaving a sour taste in the mouth

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Associate dentists leave their current practice for a variety of reasons,and occasionally this can be due to a breakdown in communication and issues surrounding working relationships within the practice.

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Articles and features 29/07/2019

Maintaining professionalism online: the risks of social media

Maintaining professionalism online: the risks of social media

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Dentists and dental care professionals need to ensure they have a professional social media image and handle any online communications appropriately. Philip Johnstone, dentolegal consultant at Dental Protection, discusses how to avoid the risks associated with an online presence.

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Case study 09/07/2019

Avoiding herodontics

Avoiding herodontics

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Ms B was suffering from pain that kept her awake at night. An examination by the dentist established tooth 27 was the cause of discomfort.

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Articles and features 08/07/2019

Ten steps to complaints handling

Ten steps to complaints handling

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Read our ten-step approach to help get the best resolution for our members.

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Articles and features 05/07/2019

What does discretionary indemnity mean for you?

What does discretionary indemnity mean for you?

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We answer your common queries and bust some myths surrounding discretionary indemnity

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Articles and features 05/07/2019

Mastering difficult interactions with patients

Mastering difficult interactions with patients

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We share some top tips to effectively manage difficult interactions with patients, including avoiding them in the first place. Feedback has shown these essential skills – which are also taught on Dental Protection’s ‘Mastering Difficult Interactions’ workshop – are valuable to members.

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Articles and features 05/07/2019

Helping employees protect patient data

Helping employees protect patient data

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Croner, the employment law and HR specialists, provide advice for protecting patients’ data.

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Case study 01/07/2019

Is it vital?

Is it vital?

Time to read article: 3 mins
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Mr R attended a practice as a new patient. He reported no symptoms, although during the examination the dentist noted the large composite restoration at 36, which had a small fracture to one side.

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