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In addition to its many other services to the dental profession, Dental Protection has a long history of providing innovative educational material. The publication of the Annual Review 2014 continues that tradition. What’s more, the digital version of the publication is available with three hours online CPD.

Dental Protection has called on the Government to implement a package of legal reforms to help tackle the rising cost of clinical negligence, and the challenging claims environment for dentists.

A highly intensive interpersonal skills training programme which greatly enhances dentist-patient communication and creates significant behavioural and attitudinal change.

The new NHS Scotland Complaints Handling Procedure places an emphasis on empowering all staff to resolve issues “on-the-spot” where they can. Primary Care service providers also have to make sure they record all complaints, even those resolved efficiently. Sara Dawson explores all the changes below

Dental Protection has welcomed the General Dental Council’s (GDC) commitment to provide greater clarity on how and when it will use its formal Fitness to Practise enforcement powers as a solution to managing serious risk to patients.

Saleem Hasanally is in his third year post-qualification after choosing to do his vocational training over two years at Porth Dental Teaching Unit in Wales. If you're thinking DFT is the only way, read Saleem's experience of training another way.

The key to complaints handling is a flexibility of approach. The complaints handling process should adapt to the needs of a patient and not the other way round. Although there is no single way to handle a complaint, there are some key steps that should always be considered...