We are committed to going the extra mile for our members. If you believe that we have not delivered the service you expected, it’s important that you get in touch so that we can try to put things right. All complaints are taken seriously and following the steps below will help us understand your concerns and give you a fair response.
Complaints process
If you are unhappy with any aspect of your membership, claim or service you have received please contact us in the first instance:
We will aim to resolve your complaint as quickly as possible. If we are unable to resolve your complaint straight away we will issue you with an acknowledgement within 5 days and respond to you within 28 days wherever possible.
For information on our use of your personal data and your rights, including in relation to data protection complaints, please see our Privacy Notice.
More for you
Case reports
Read real-life cases of complaints, claims and clinical negligence taken from our archives.
Chosen to give you clear learning points to help you avoid similar situations and reduce your risk, the cases also feature advice from medicolegal experts.
You'll notice a few things have changed on our website. After asking our members what they want in an online platform, we've made it easier to access our membership benefits and created a more personalised user experience.
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