Miss N attended an examination appointment with a new dentist,unhappy with the appearance of her upper teeth.

Ms B was suffering from pain that kept her awake at night. An examination by the dentist established tooth 27 was the cause of discomfort.

Mr R attended a practice as a new patient. He reported no symptoms, although during the examination the dentist noted the large composite restoration at 36, which had a small fracture to one side.

A patient complains about a dentist’s technique and an alleged failure to prescribe antibiotics. In this video, find out how Dental Protection helped resolve the complaint.

A retained root causes a patient complaint against a dentist. Watch this short video to find out how the situation arose and what advice Dental Protection gave.

A dentist received a letter of complaint from an elderly patient who had sustained a soft tissue injury to the lining of the left cheek during the restoration of a lower left third molar three months earlier.

Dental Protection advises two members from a practice following a patient complaint after a replacement filling was required.

Dr F, a first year foundation dentist, contacted Dental Protection for assistance as he had been suspended from his foundation dental training.

When the wrong tooth is removed, Dental Protection assisted a dentist in quickly contacting the patient over the error. Find out how this proactive approach helped avoid further action being taken.

This case study looks at how Dental Protection advised a member who had been investigated following the incorrect administration of a sedative.

A retained root causes a patient complaint against a dentist. While Dental Protection supported him in rectifying the matter, issues were raised with his record-keeping – find out what learning points came out of this case.

Handling the Media - A Guide for Dentists has been designed to reflect members’ needs and the current press environment. The guide provides advice on the most effective way to respond to a journalist, from initial contact to providing a statement.

Download our Handling Complaints advice booklet for dentists in the UK.

What may seem a run-of-the-mill appointment for the dentist can often be a major event for the patient. Keeping detailed records of discussions and warnings is essential...

What happens when experts disagree? Clinical opinion can and will differ from dentist to dentist, and as this case shows, sometimes the best option is to bring the experts together...

Download our Handling Complaints advice booklet for dentists in the UK.

Download our Referral to the General Dental Council advice booklet for dentists in the UK.

Download our Handling Complaints advice booklet for dentists in the UK.

Allocate sufficient time to form a diagnosis & record both the diagnosis and the treatment indicated in the patient’s record.

I’m the sort of person that cares too much and becomes emotionally committed to my patients. While kind and caring patients appreciate this, when a patient sets out to destroy you it takes over your own life instead...

When I started out, beginning from scratch was almost always better. There was a shortage of dentists in many rural areas, and you could open and be instantly busy. Those days are gone.

I didn’t really want to work for anyone else when I graduated, I just liked the idea of being my own boss and so I found my own premises to set up in. I’m happy still with the decisions and choices I made, although it came with challenges...