Articles
Articles and features, case reports, guidance and resources
Handling dissatisfied patients and their complaints
Time to read article: 6 mins
Dealing with patient dissatisfaction and receiving complaints are among the most challenging experiences a dental practitioner can face. Donna Pawsey, Case Manager at Dental Protection, explores the issues.
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Articles and features
04/05/2022
Preventive dentistry: a team approach
Preventive dentistry: a team approach
Time to read article: 8 mins
Whether working independently under a Direct Access arrangement, or working under prescription, Dental Care Professionals can, and should, be involved in preventive care.
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Articles and features
04/05/2022
Difficult conversations in difficult situations
Difficult conversations in difficult situations
Time to read article: 6 mins
Evelyn Ferguson-Williams, Case Manager at Dental Protection and former dental nurse, looks at the communication skills required for challenging conversations in the workplace.
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Meet Gemma Forsythe, dental nurse and Dental Protection member
Time to read article: 5 mins
Get to know registered dental nurse and Instagrammer, Gemma Forsythe, as she discusses her career in nursing and why to her, being a member of Dental Protection is vital.
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Articles and features
08/04/2022
Employment contracts and documentation
Employment contracts and documentation
Time to read article: 4 mins
Medical Protection, in partnership with Croner, detail the essential features of UK employment contracts for practice principals to include.
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Articles and features
06/04/2022
The importance of follow-up arrangements
The importance of follow-up arrangements
Time to read article: 4 mins
There are many moments in clinical dentistry when the most crucial aspect of case management is not what you do, but what arrangements you make to monitor the effectiveness of what you do.
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Podcast - The Torque: a series for dental hygienists and dental therapists - Episode 2
Join Claire Stott, Case Manager and Dental Hygienist, and Victoria Wilson, Dental Therapist and Founder of Smile Revolution, as they examine the issues that matter to dental care professionals right now.
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Articles and features
01/04/2022
Examining soft tissues
Examining soft tissues
Time to read article: 4 mins
Unlike many other areas of healthcare, dentists generally get to examine fit ambulant patients at varying intervals, and at times when they may have no symptoms or any particular reason for attending, other than for a periodic review of their oral health.
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Articles and features
31/03/2022
Explaining relevant risk factors to patients
Explaining relevant risk factors to patients
Time to read article: 4 mins
A clinician’s specialised knowledge of the aetiology of various oral and dental conditions places him, or her, in a position of significant advantage relative to most patients.
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Articles and features
09/03/2022
Knowing your scope in a world of Direct Access
Knowing your scope in a world of Direct Access
Time to read article: 2 mins
Before 2013, all members of the dental team had to work on the prescription of a dentist – then the GDC issued guidance that allowed Direct Access for some dental care professionals. Former dental nurses Amanda Waite and Evelyn Ferguson-Williams, Case Managers at Dental Protection, look at why dental care professionals still need to practise within their competence
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Complaint handling: A step-by-step guide for dental nurses
Time to read article: 9 mins
George Wright, Dentolegal Consultant and Senior Dental Educator at Dental Protection, offers a comprehensive overview of effective complaint handling
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Articles and features
02/11/2021
Complaint management – here to help
Complaint management – here to help
Time to read article: 5 mins
Nipping complaints in the bud is always the best approach, where possible – Dental Protection’s Dr Simrit Ryatt, Dentolegal Consultant, looks at how we can help manage complaints on your behalf.
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Defensive practice – does it really lower our risk?
Time to read article: 5 mins
Dr Simrit Ryatt, Dentolegal Consultant at Dental Protection, looks at why certain approaches to avoiding risk can become self-fulfilling prophecies.
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Articles and features
02/11/2021
Cosmetic dentistry: ethics and aesthetics
Cosmetic dentistry: ethics and aesthetics
Time to read article: 7 mins
Cosmetic dentistry is an increasingly popular undertaking for many dental practitioners but is laced with dentolegal risks. Dr Martin Foster, Dentolegal Consultant at Dental Protection, talks through the principal learning points.
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Articles and features
02/11/2021
Learning from complaints
Learning from complaints
Time to read article: 2 mins
We recently published the article “Reflecting on a complaint” by Zoe Levenson, which was the winning entry in our competition run in partnership with Dental Training Consultants. Here we present the two excellent runners-up in the competition, by Jenna Shah and Priyanka Adatia.
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Discover one of the first black qualified dentists in the UK, as part of #BlackHistoryMonth
Time to read article: 2 mins
With help from his grandchildren, Dental Protection celebrates the life of Edward Tull-Warnock, one of the first black professionally registered dentists in the UK, as part of #BlackHistoryMonth.
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InPractice 2021: dentolegal essentials in a changing world
Saturday 16 October - 09.00 - 12.30.
We’ve brought together a host of expert speakers to help members like you manage the risk you face today and practise with confidence.
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Articles and features
06/08/2021
Vicarious liability / extended liability
Vicarious liability / extended liability
Important information for members regarding claims arising from your vicarious liability / extended liability.
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Articles and features
06/08/2021
Limitations of membership
Limitations of membership
We carefully consider each request for assistance, but there are some circumstances in which we are unlikely to help. The following, whilst not an exhaustive list, are some examples of where we are unlikely to provide assistance.
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Podcast - Introducing The Torque, a new series for dental care professionals
Time to read article: 1 mins
Join friends, dentolegal expert Caroline Chapman and BADT member Shaun Howe, as they examine the issues that matter to dental care professionals right now.
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Articles and features
28/07/2021
Offering peace of mind about vicarious liability
Offering peace of mind about vicarious liability
Time to read article: 4 mins
Yvonne Shaw, underwriting policy lead at Dental Protection, explains how we are offering practice principals peace of mind when it comes to protection against vicarious liability.
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Podcast - Dentistry is back, but not as we know it - your dentolegal questions answered - Webinar
Time to read article: 1 mins
This one hour webinar recording covers consulting remotely with the current health situation in the UK.
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Direct-to-consumer orthodontics – understanding the risks
Time to read article: 5 mins
Dr Yvonne Shaw, Dental Underwriting Policy Lead at Dental Protection, considers some of the risks arising from patients pursuing direct-to-consumer dental care
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